Why SMEs Struggle to Find a Decent Accounts Executivehy SMEs Struggle to Find a Decent Accounts Executive
1. What’s Really Happening in SMEs Today
Many SME owners say the same thing:
“I just need one good Accounts Executive… why is it so difficult?”
You interview many candidates, but the skills are inconsistent. Some need a lot of guidance. Some don’t understand basic accounting concepts. Some leave after a few months.
Because of this, your accounts fall behind, SST gets rushed, audit becomes stressful, and cash flow updates are not accurate.
2. Why It’s So Hard to Find a Good Accounts Executive
a) Many AEs are certificate or diploma holders
Most AEs come from LCCI, certificate, or diploma programmes. They can handle basic work, but usually lack exposure to full-set accounts.
b) Many are not degree-trained or MIA-qualified
Without MIA training or degree-level foundation, they are not equipped to handle:
– month-end closing
– SST decisions
– adjustments and accruals
– audit preparation
– management accounts
c) Skills vary widely from one AE to another
One AE may only know data entry. Another knows AP/AR but not recon or closing. Another may not understand SST treatment at all.
d) Full-set capability is rare at AE level
Most AEs cannot independently handle:
– reconciliation
– monthly closing
– SST classification
– reporting
e) Higher salary, but not always better work
AEs now ask for RM3,500–RM5,000. But many still need supervision or make mistakes.
f) Turnover is high
AEs often leave for small increments or better locations. When they resign, accounts get stuck.
g) Rules keep changing
SST changes, tax updates, HRD levy, e-invoicing—most AEs are not trained for new changes.
3. What the Law Actually Expects From You
The Companies Act 2016 and Income Tax Act require businesses to keep proper and accurate accounts.
4. A Real Example Many SMEs Will Relate To
A company hired an AE who seemed “okay”. After a few months, they found:
– SST was wrong
– recon not done
– supplier balances didn’t match
– expenses posted wrongly
Fixing the errors cost more than outsourcing.
5. What You Can Do as an SME Owner
✔ Hire carefully and test skills
✔ Get an external reviewer
✔ Outsource the whole accounting function
6. How InTune Outsourcing Can Support SME Business Owners
InTune Outsourcing is one of Malaysia’s most advanced and trusted outsourced Accounting, Finance, HR, and Payroll service providers. We have served more than 400 clients and support start-ups, SMEs, and growing companies.
We take over the stress of handling Accounting, Finance, Payroll, and HR—including Bookkeeping, Payments, AP/AR, Payroll and more. Our team is made up of qualified accountants registered with MIA, trained to handle the needs of growing businesses.
We also provide secure Online Accounting Systems and Online HR Systems as part of our service, giving business owners clear visibility. We help with budgeting and financial planning through our Consultancy Package.
7. A Simple Question to Help You Decide
Is hiring slowing down your business… or is managing the accounts slowing it down even more?